Frequently asked questions

A handheld tool that combines a scalp massage with red-light LEDs, designed so you can do a short scalp-care session at home without using your fingers.

Red LEDs are set into the massage head and shine onto the scalp while you use the device. We describe it as part of a self-care routine, not a medical treatment.

Part your hair, rest the massage head flat against the scalp, and move slowly in small circles across each section.

A few times a week suits most people. Start gently and adjust to what feels comfortable for you.

The nodes are shaped to part hair and reach the scalp, so it can be used with straight, wavy, curly and coily hair.

Many people massage after applying a scalp oil or serum. Wipe the head clean afterwards so product does not build up between the nodes.

Check the water-resistance rating in the manual supplied with the device before using it on wet hair or in the shower.

Power it off, wipe the massage head with a soft, slightly damp cloth, then let it dry fully before storing or charging.

Use the charging cable included in the box. Charging time and battery life are listed in the product manual.

Use it as often as feels comfortable. If you have a scalp condition or any concerns, speak to a healthcare professional first.

Use the Track Order page with your order number and email, or open the confirmation email we send once your parcel is on its way.

Contact us as soon as possible. If the order has not been dispatched we can usually update the address for you.

Get in touch straight away. Orders that have not yet been dispatched can normally be cancelled.

Message us with your order number and a photo and we will arrange a replacement or refund.

Available destinations are shown at checkout — enter your address and the options for your country will appear.

Shipping costs and estimated delivery windows are calculated and displayed at checkout before you pay, so there are no surprises at the last step.

Tracking details are sent by email once your parcel leaves the warehouse, and you can also check the Track Order page.

Our current returns terms are published on the Shipping & Returns page. If anything is unclear, contact us and we will walk you through it.

Contact us with your order number and the reason for the return, and we will send you the next steps.

Refunds are issued to the original payment method once the returned item has been received and checked. Your bank may take a few extra days to show it.

The payment methods available to you are shown at checkout, based on your country.

Yes. Payments are processed over an encrypted connection by our payment provider, and we never see or store your full card details.

Any taxes that apply are shown at checkout. Import duties on international orders, where applicable, are set by the destination country.